FAQs

Account Handling

You can easily open an account by clicking the "Sign Up" button on our homepage. Follow the steps to complete the registration form, verify your email, and submit your identification documents if required.
Generally, you will need to submit a government-issued ID (such as a passport or driver's licence) and proof of address (such as a utility bill or bank statement) to verify your identity.
Account verification typically takes 1–3 business days, depending on the completeness and accuracy of the documents you submit.
No, each user is limited to one account. However, you can open multiple trading portfolios within your account.
Yes, the minimum deposit to open a trading account is $200. You can fund your account using various payment methods. Click to see available deposit methods.
Please contact us if you can't remember your username or password. A link to reset your password will be sent to you through email.
Yes, you can change your password by going to your account settings and selecting the "Change Password" option.
If you haven’t received the email, please check your spam folder. If the problem persists, contact our customer support for assistance.
You will need to contact our support team and provide identity verification to regain access to your account.

Bonuses

Yes, we offer a welcome bonus for new users who make their first deposit. The bonus details can be found on our promotions page.
To claim a bonus, simply meet the deposit requirements mentioned in the promotion and the bonus will be automatically credited to your account.
Yes, all bonuses come with specific terms and conditions such as trading volume requirements. Please read the bonus terms carefully before participating.
Bonus funds are subject to certain trading conditions. You can withdraw the profits generated from the bonus, but the bonus amount itself may have restrictions.

Deposits

Deposits made via e-wallets or credit/debit cards are usually processed instantly. Bank transfers may take 1-3 business days, depending on your bank and region.
Yes, the minimum deposit amount is $200.
We do not charge any fees for deposits. However, your payment provider may impose a fee, so please check with them for any applicable charges.
Yes, we accept deposits in various currencies. However, if your deposit is made in a currency different from your account base currency, a currency conversion fee may apply.
Deposit declines can happen due to issues with your bank, incorrect payment details, or insufficient funds. Please contact our support team for assistance if your deposit was declined.

Withdrawals

Withdrawals are typically processed within 1-3 business days. However, the time it takes to receive the funds may vary depending on your bank or payment provider.
We do not charge any fees for withdrawals. However, third-party fees such as bank or payment processor charges may apply. Check with your provider for more information.
For security reasons, withdrawals are usually processed using the same method you used to deposit. If your deposit method is not available for withdrawals, we will provide alternative options.
Withdrawal requests may be pending due to verification requirements or insufficient trading activity. Please ensure your account is fully verified and you have met the necessary criteria. If the issue persists, contact our support team.
Yes, you can cancel your withdrawal request if it has not yet been processed. Simply go to your account dashboard and cancel the request from the withdrawal section.
There may be daily or monthly withdrawal limits depending on your account type and withdrawal method. Please review our Withdrawal Policy for more details.
If you are withdrawing in a currency different from your account base currency, the withdrawal will be converted at the current exchange rate. Currency conversion fees may apply.
If your withdrawal hasn't arrived within the expected time frame, please check with your bank or payment provider. If the issue remains unresolved, contact our support team with the withdrawal details for assistance.

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Contact

  • Kennington Park Business Centre, 1-3 Brixton Rd, London SW9 6DE, United Kingdom
  • support@axisfx.com
  • Phone: +44 84 5287 9877
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Axisfx Limited – Registered with the Financial Services Authority (FSA) of ST. Vincent and the Grenadines, Registration No 26389 BC.
Risk statement :- Trading in securities, CFD, stock market, commodities, options and futures carries a high level of risk and can result in the loss of all of your investment. As such, instrument derivatives may not be suitable for all investors. You should not invest money that you cannot afford to lose. You should seek advice from an independent and suitable financial advisor and ensure that you have the risk appetite, relevant experience, and knowledge before you decide to trade. This information is general only and has been prepared without taking your objectives, financial situation, or needs into account. You should obtain independent advice and consider our Product.
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