Privacy Policy

1. Introduction

The protection of the security and privacy of your Personal Data is important to us and to the way we conduct our business in compliance with the laws on privacy, data protection, and data security.

This Privacy Policy, together with our Terms and Conditions applicable to you and any additional provisions that may be incorporated by reference into the terms apply to your use of our services, our site accessible from https://axisfx.com (“Website”), and any of the services accessible through the Website and our products (collectively referred to as “Service”).

The purpose of this Privacy Policy is to outline what information the Company may collect, how it uses and safeguards that information, and with whom we may share it.

2.INFORMATION WE COLLECT

We will collect the following personally identifiable information (“Personal Data”):

Personal details

Full name, e-mail address, gender, home address, phone address, phone number, date of birth, nationality, signature, utility bills, photographs, and a video recording of the Client.

Contact Information

E-mail address, country, region

Government Identifiers

Government issued identity documents such as passport, national identification number, national identity card details, driver’s license numbers

Financial details

Assets, liabilities, income, expenses, bank account information, payment card information, source of funding, source of wealth, job title, salary wage rate.

Taxation information

Tax file number

Broad location data

Country location

Browsing Information

IP address, geolocation, browser type/version, and operating system.

Data about device

Manufacturer, operating system, CPU, RAM, browser type and language, current time

Usage data

Data we collect with cookies and similar technologies.

Marketing and Research Information

Data for advertising and analytics purposes so we can provide the Client with better service (e.g. browser/web history data and preferences expressed through selection/viewing/purchase of goods, services and content, information about Client’s mobile device including (where available) type of device, device identification number, mobile operating system.)

Trading experience

Information relating to the previous trading experience, personal goals, and objectives.

3. ACCOUNT/PERSONAL AREA

Passwords are stored in the system and are not public information for employees of the Company who do not need it for the purpose of providing services to the Client. Through its Website (s), the Company will not collect any Personal Data unless you voluntarily choose to provide it (e.g., by registration, email inquiry, survey, etc.). If you do not want your Personal Data to be collected, please do not submit it.

We will process your Personal Data legally and fairly and will not use it outside the purposes of which we have informed you, including selling it individually or in the aggregate for commercial use.

We retain Personal Data in an identifiable format for the least amount of time necessary to fulfill our legal or regulatory obligations and for our business purposes. We may retain Personal Data for longer periods than required by law if it is in our legitimate business interests and is not directly prohibited by the applicable law. If your account is deleted, we may take steps to mask Personal Data and other Data, but we reserve our right to retain and access the data for as long as required to comply with applicable laws. We will continue to use and disclose such Personal Data in accordance with this Policy.

We also collect, use, and share aggregated data, such as statistical or demographic data, for any purpose (“Aggregated Data”). Aggregated Data could be derived from your Personal Data but is not considered Personal Data by the law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific software feature. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.

4. KNOW YOUR CLIENT

During the Know Your Client (KYC) process, we are also required by law to collect certain documentation in order to verify your true identity, which may include, but is not limited to, proof of identity in the form of Identity documents, proof of your permanent residential address in the form of a utility bill, as well as your credit card details (we request both sides of the bank card. The front side must contain the last 4 digits of the card number, the cardholder’s name, expiry date, and signature. For security purposes, we request clients cover the CVC/CVV codes on the back side). User’s card data is not stored in our systems since we do not have a PCI DSS certificate. For all that information, we rely on our Payment Providers, who are duly certified.

5. PURPOSE

We collect Personal Data for the following purposes:

(1) to authenticate your access to an account;

(2) to manage your account and keep you updated on all matters that concern your account;

(3) to provide the services that you have requested, including processing transactions;

(4) to respond to your requests, for example, to contact you about a question you submitted to our customer service team;

(5) to provide the functionality of our products;

(6) to inform you about changes in our services, our service offering, and other important service-related notices;

(7) to protect our rights and interests, as well as the rights and interests of our users and any other person;

(8) to carry out any actions for which we have received your consent;

(9) to perform research and analysis about your use of, or interest in, our products, services, or content, or products, services, or content offered by others;

(10) to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other governmental authorities or in legal proceedings;

(11) to fulfill our contractual obligations;

(12) to communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Website, and for marketing and promotional purposes;

(13) to tailor the Website or other service we provide to you relating to your needs and interests; (14) to create anonymous statistical data;

(14) to prevent and investigate fraudulent or other criminal activity;

6. YOUR CHOICES

Depending on where you or your data resides you may have certain rights and protections under the law regarding the processing of your personal data. For example, you may also have the right to object to, or request that we restrict, certain processing and in some circumstances to obtain a copy of the personal information in machine readable format.

7. SECURITY AND INTEGRITY OF INFORMATION

We protect your personal information by using data security technology and using tools such as firewalls and data encryption. We also require that you use a personal username and password every time you access your account online. As set out in the AxisFx terms and conditions, you must not share your password with anyone else. We restrict access to personal information at our offices so that only officers and/or employees with a legitimate business purpose can access it.

8. CHANGES TO THE PRIVACY POLICY

This Privacy Policy may be modified from time to time, thus, check back often. To help you be aware if changes have been made, we will adjust the “Last Revised” date or “Date of publication” at the beginning of this document. The new Policy may be displayed on-screen, and you may be required to read it to continue using the Service, Product, or Website. Continued use of our products and services by you will constitute your acceptance of any changes or revisions to this Policy.

9. SOCIAL SHARING FEATURES

If you have elected to use one of our applications provided via social networks (such as Facebook, Twitter etc.), our application will be granted access to your social network account general information which includes your name and username in the social network, profile picture, gender, networks, user ID, list of friends, and any other information you have permitted to be shared depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

10. COMPLAINTS

You can contact us at support@axisfx.com if you have any questions, problems, or complaints regarding this Privacy Policy.

11. CONSENT

By submitting information, including personal data, you are expressly and voluntarily accepting the terms and conditions of this privacy policy. you have the right to withdraw your consent and use of your information by changing your account settings or closing your account, but your withdrawal of consent will not be retroactive.

12. LINKS

The Site may include links to other websites on the internet. We are not responsible for the content of these sites or for any other privacy practices on these internet sites. You should read the terms of use and the privacy statements of any such websites. Our terms of use and our Privacy Policy apply only to information collected by us in accordance with this Policy.

13. MINORS

AxisFx is not available for users under the age of 18 (or the age of legal consent for the jurisdiction the user is located in) (a “Minor”). We do not knowingly collect personal information from or about Minors. If you are a Minor, you should not download or use any of our services nor provide any personal information to us. If we become aware that a Minor has shared any information with us, we will delete such information. If you have any reason to believe that a minor has shared any information with us, please contact us.

14. TRANSFER OF INFORMATION TO THE OTHER COUNTRIES

When using our services, your data is processed and stored in the EU and other countries. We and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

We provide adequate protection for the transfer of personal data to countries outside of the EEA not recognized as providing adequate data protection through a series of intercompany agreements based on the Standard Contractual Clauses authorized under EU law. If you would like further information, you can contact us using the contact information below.

15. CONTACT US

Should you have any questions regarding the Policy, please contact us at: support@axisfx.com. Please include your name, and mailing or email address. We may require that you provide additional information to verify your identity.

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